Return Policy

We support cyclists with a friendly return policy and try to help you in all cases.
If you receive a product with damaged packaging from a courier partner, do not receive it, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.

RETURNS & EXCHANGES

In case of

• Functioning defect (eg - pump not working), email us within 7 days and get a refund/exchange.
• The wrong item is received, email us within 48 hrs and get a refund/exchange.
• Damaged item (missing/broken part), email us within 48 hrs and get a refund/exchange.
• Size issue, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering. Only in case a wrong size has been sent we accept returns. We do not accept returns if the product sent is of the correct size as mentioned while ordering but doesn't fit the customer.
• Cancellation, you may do so if it is not shipped yet and get store credit.
• Shipped items cannot be returned unless they meet the condition below

Drop us a mail at contact@porwalcycle.com Add photos/video of the issue.

CONDITION

Item sent back must:

• Have the tags still attached to the product as before
• Have original, unripe packaging (the courier bag may be ripped)
• Be in resellable condition
• Unused, unworn, unwashed

NOT VALID FOR RETURNS

• Intimate-use items like cycling shorts, socks, Jerseys and Gloves.
• Shimano items unless they are damaged or wrong items.

HOW TO PROCESS A RETURN

Drop us a mail at contact@porwalcycle.com and submit your request.
All refunds/exchanges/store credit etc will be processed after the item is received by us, the issue is seen as valid and the product is deemed to be in a resellable condition

WARRANTY

If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. You are required to contact the brand directly then or connect with their official representatives in India for direct resolution of the problem. We will offer help in this regard.